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FAQ

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Bike

Why become a Cowboy?

The intelligent motor-assistance system has built-in sensor technology, measuring speed and torque. This technology adjusts intuitively to pedalling style and force, delivering an added boost of motor-assisted speed at key moments: when you start pedalling, when you accelerate, or go uphill.

A battery that gives riders the freedom to roam for 50km, and takes just 2.5 hours to fully charge. This battery is integrated into the frame under the saddle and is easily removable.

Alongside design and efficiency, safety is Cowboy’s top priority. The electric bike has integrated front and rear lights, as well as a built-in brake light that lights up when the hydraulic brakes are used.

The bike and battery together weigh in at 16kg, which makes this Cowboy one of the lightest electric bikes on the market.

The Cowboy app has on-board navigation so commuters can get to their destination even faster and more easily, a digital key so only the rightful owner can unlock their bike and a data dashboard that, among other things, tracks speed.

What are the key specs?

Price: 1,790€

Rider height: 165-190cm

App: iOS & Android

Motor: 250W rear hub motor

Battery design: Removable battery of 1.6kg

Battery range: Up to 50km

Battery charging time: 2.5h

Speed: 25km/h in normal mode, 30km/h in off-road mode

Weight: 16kg (including battery)

Lights: Front, read and brake LED lights

Brakes: Front and rear hydraulic disc brakes

Transmission: Single-speed carbon belt

Wheel size: 27.5" / 35-584mm

Color: Black

Can I choose amongst different levels of assistance?

The assistance is fully automatic. The intelligent motor-assistance system has built-in sensor technology, measuring speed and torque. This technology adjusts intuitively to pedalling style and force, delivering an added boost of motor-assisted speed at key moments: when you start pedalling, when you accelerate, or go uphill.

How long will my battery last?

Battery life in general is described as the number of cycles it takes to arrive at 70% of the original battery capacity. For Cowboy this would be 500 cycles.

App

How is the connection established between the bike and the app?

The connection between the bike and the app is established via bluetooth. When bluetooth is not activated the app will ask you to switch it on to connect to the bike.

Will my bike switch off automatically when my phone battery dies?

If your bike is on and your phone battery dies, the bike will continue working normally, but you won’t be able to switch it off at the end of your ride.

Delivery

How long will it take until I get the bike delivered?

You will receive your bike within 7 days.

Will I receive the bike fully assembled?

The bike will arrive at your doorstep 99% assembled. This means you will need to carry out just 3 simple steps to be able to ride the bike: Mount the pedals, turn the handlebar and adjust the saddle to the right height. You will find clear instructions and the necessary tools in the accessory box in your packaging. These steps should not take longer than 5 minutes.

Test Ride

How long will a test ride last?

We will allocate a 30 min appointment for every Test Ride. Should you feel this is not enough please let us know and feel free to add it to the notes while scheduling.

Where can I book Test Rides?

At this moment we will organize On-Demand Test Rides in Brussels. If you don't live or work in Brussels, we would advise you to book an appointment at our Test Center. In the near future we aim to organize On-Demand Test Rides outside of Brussels. Feel free to reach out via support if you have any specific questions or feedback here.

When can I book Test Rides?

You are able to book a timeslot of your preference via our online calendar, every weekday between 8am and 8pm. On top of this we will foresee special Test Days at our Test Center. Please have a look at our Test Ride page to see the different possibilities.